Shipping policy
At Sivara Jewels, we are committed to delivering your order in a timely, safe, and reliable manner. Please review the following details regarding our shipping process:
Order Processing Time
All orders are processed within 1 to 2 business days of confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
Delivery timelines may vary from 5 to 10 days depending on the shipping destination.
Remote areas may require additional time.
Delivery timelines may vary slightly based on courier service availability in your area.
Shipping Charges
We are pleased to offer free shipping on all orders above Rs.999 across India.
Order Tracking
Once your order is dispatched, a tracking link will be shared via email or SMS.
Customers can use the tracking ID to monitor the real-time status of their shipment.
Packaging & Handling
All products are securely packed using tamper-proof packaging to ensure your items arrive in pristine condition.
If you receive a visibly damaged package, we advise you to record an unboxing video and notify us immediately.
Delivery Delays
While we strive to ensure prompt delivery, certain circumstances such as weather disruptions, courier delays, or holiday congestion may result in unavoidable delays.
We appreciate your understanding in such cases.
Failed Delivery Attempts
In the event that a delivery attempt fails due to incorrect address or recipient unavailability, the package may be returned to us.
Contact Us
For any shipping-related assistance, please contact us at:
📧 sivara.jewel@gmail.com